Question 1

Is it homes only, or businesses as well?

Accepted Answer

Yes. Storefront and office door hardware, master key systems, and locks on rental and commercial units are all part of the everyday work in Mountain View, alongside houses and apartments.

Question 2

Do you install deadbolts on doors that never had one?

Accepted Answer

Yes. Deadbolt installs, cylinder replacements and upgrades to doors that never locked properly are everyday work. A technician will look at the door first and tell you what it actually needs.

Question 3

My only key is lost. What now? What now?

Accepted Answer

Call and say exactly that. Either the lock is opened and rekeyed or the cylinder is changed with new keys cut on site; it depends on what is on the door. Either route ends with a key that turns.

Question 4

Is rekeying enough, or do the locks have to go?

Accepted Answer

In most cases yes. Rekeying keeps your locks and retires the old keys; it is what most people do after a move, a lost key or a change of tenant. Replacing makes sense when the hardware is damaged or worn, and rarely otherwise.

Question 5

Can you get into a safe or a filing cabinet?

Accepted Answer

Most of them. Tell the dispatcher the brand and roughly how old it is and the technician comes prepared.

Question 6

Can you work on apartments and rentals?

Accepted Answer

Yes. Lockouts, rekeys between tenancies and mailbox locks in apartment blocks around Mountain View are regular work. If you manage or own the property, call us directly.

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